Last updated October 26, 2026
Who handles your information
Ayo Brands LLC, a Wyoming limited liability company doing business as AyoCosmo, handles information to provide the AI receptionist service. Contact hello@ayocosmo.com for privacy questions or requests. For client information handled on behalf of a pro, that pro also determines how their appointment information is used.
Information we collect
We collect account and business information such as your name, email, services and settings; calendar information and appointments you connect; call audio and transcripts; caller phone numbers; messages and booking details; and technical usage and security information. We collect demo-request details when you contact us. Do not submit unnecessary sensitive information.
How we use information
We use information to run your account, answer calls, help book or reschedule, send authorized booking texts, provide support, investigate errors, protect the service and comply with legal obligations. We do not sell personal data. We do not use caller details for unsolicited sales messages.
Recording and texting
Calls are recorded and transcribed with disclosure to callers. Pros are responsible for any additional state notice or consent requirements. Texting requires appropriate consent; message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help.
Text messaging
When you agree on a call to receive a text, we use your mobile number only to send your booking deposit link and booking confirmation. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. Mobile numbers and SMS opt-in consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes.
Service providers and sharing
We use subprocessors in general categories including telephony and messaging, AI processing, hosting and storage, calendar services and payments. They receive information needed for their work under applicable agreements. We may also share information where legally required, to protect rights and safety, or as part of a business transfer with appropriate safeguards. Processing may take place outside your state or country.
Payments
Client deposits and service payments go through the pro’s own Square or Stripe account. AyoCosmo never holds client funds. Payment providers process payment details under their own privacy terms. Subscription billing providers may process business billing information when subscription payments are enabled.
Retention and security
We retain information only as needed to provide the service, meet legal obligations, resolve disputes and maintain security. Retention depends on the data type and account settings; we do not promise a fixed period that has not been agreed. Deleted information may remain in backups until they cycle out or where law requires retention. We use reasonable safeguards, but no system can guarantee absolute security.
Your choices and deletion requests
Email hello@ayocosmo.com to request access, correction or deletion. We may verify your identity and authority before responding. Some information must be kept for legal or security reasons. Callers may also contact the pro whose service they used; we work with that pro on requests concerning their client information. Rights and response requirements vary by location.
Children and updates
AyoCosmo is intended for adult business users and is not directed to children under 13. We do not knowingly collect personal data from children under 13. Contact us if you believe we have done so. We may update this policy and provide notice of material changes where required.
Contact hello@ayocosmo.com. Read our terms of service, privacy policy and refund policy.